Description

This project was part of the UX Design Google Certificate program on Coursera. The objective was to design a mobile app and responsive website that connect people with volunteer opportunities in a simple, engaging, and efficient way. I named the product Compassion Connection to reflect its mission of promoting community involvement and social good. Acting as the UX/UI Designer, I handled all aspects of the design process, including user research, wireframing, prototyping, testing, and final mockups. The goal was to eliminate the frustrations and time-consuming nature of searching and registering for volunteer opportunities by offering a centralized platform with a streamlined user experience.

Process

The design process began with in-depth research to understand the target user—people passionate about volunteering but often discouraged by the fragmented process of finding and applying for opportunities. I conducted an online survey using Survey Planet to collect insights on user pain points and motivations, gathering responses from 25 participants. I also compiled secondary research to outline the typical demographics, behavior patterns, and motivations of volunteers. Using this data, I defined user personas, created empathy maps, and mapped out a comprehensive user journey, identifying critical touchpoints and potential improvements. For the design phase, I started with paper wireframes to quickly generate layout ideas before transitioning to low-fidelity prototypes in Figma. I tested these prototypes through usability studies to identify friction points in the user flow, then iterated based on feedback. My design focused on solving core pain points: centralized volunteer listings, a streamlined application process, and clear impact tracking through a "Achievements" section. I also built out a responsive website design for tablet screens to expand accessibility. After a second round of usability testing, I refined the high-fidelity prototypes and created final mockups to showcase the completed design.