Process

The design process began with research to identify pain points associated with medical check-in and health screening procedures. I conducted a survey with 27 participants recruited through social media, using Survey Planet to collect responses and analyze pain points. My findings revealed common frustrations such as repetitive form-filling for returning patients, unclear wait times, and cluttered visual layouts. To address these, I outlined potential solutions, including a streamlined "new" vs. "returning" patient option, real-time wait-time updates, and a simplified, well-structured health screening questionnaire. Building upon these insights, I created a site map and information architecture to guide the design of the responsive website. Unlike previous projects, I skipped paper wireframes and moved directly to low-fidelity digital prototypes in Figma for efficiency. I self-tested the low-fidelity wireframes before progressing to high-fidelity designs, where I applied a clean, minimalist aesthetic aimed at enhancing readability and reducing patient frustration. For usability testing, I created a research plan and usability study script to measure KPIs and gather actionable insights. The high-fidelity prototype was tested with real users to identify pain points and validate design decisions. I compiled the findings into detailed documentation, pinpointing areas for improvement, and iterated on the design to address those issues. This process ensured the final design was user-friendly, intuitive, and visually clear.